Frequently Asked Questions (FAQ)
What is Hugapup™ Co.?
Hugapup™ Co. is a pet comfort brand focused on calming dog beds and everyday comfort products. Our goal is to help dogs feel safe, relaxed, and supported during daily routines like rest time, crate time, travel, or time spent at home.
How does the Hugapup™ Calming Cuddler Nest work?
The Hugapup™ Calming Cuddler Nest features a soft, plush sleeping surface and a raised, nest-style shape that allows dogs to curl up naturally. This design creates a cozy boundary that helps dogs feel supported and secure while they rest.
Is the Hugapup™ Calming Cuddler Nest good for anxious dogs?
Many pet parents choose the Hugapup™ Calming Cuddler Nest for dogs that experience restlessness or difficulty settling. While our products are not medical devices, they are designed to provide comfort and a sense of security that may help dogs relax in everyday situations.
What size should I choose for my dog?
Our calming beds are available in multiple sizes to accommodate small, medium, large, and extra-large dogs. We recommend choosing a size based on your dog’s weight and sleeping style. If your dog is between sizes or enjoys stretching out, we suggest sizing up for added comfort.
Is the Hugapup™ Calming Cuddler Nest washable?
Yes. The Hugapup™ Calming Cuddler Nest is machine washable. For best results, wash on a gentle cycle and tumble dry on low heat to help maintain the softness and shape of the bed. Avoid high heat.
How long does shipping take?
Orders are typically processed within 1 to 3 business days. Once shipped, most orders arrive within 7 to 14 business days, depending on your location. Shipping times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order at any time by visiting our Track Order page on Hugapup.co.
What is your returns & refunds policy?
Hugapup™ Co. offers a 30 day return window from the date of delivery for unused products in their original condition and packaging. If you need help with a return or have questions about your order, please contact our support team and we will be happy to assist.
Are Hugapup™ products safe for puppies and senior dogs?
Yes. Hugapup™ calming beds are designed for dogs of all ages, including puppies and senior dogs. The soft, supportive materials make them suitable for everyday rest and comfort.
Do Hugapup™ products contain medications or supplements?
No. Hugapup™ products are non medical and do not contain medications, supplements, or chemicals. Our focus is on comfort based designs that help dogs relax naturally.
How can I contact Hugapup™ Co.?
If you have questions about your order or our products, you can contact us anytime at support@hugapup.co
We aim to respond to all inquiries within 24 to 48 business hours.